FREE SHIPPING OVER $50

What should I do if I ordered but did not receive a confirmation email?

Your confirmation email will be automatically generated when your order is placed. You may need to check your spam folder and search for an email from info@gatapack.com. If you still do not see an email, please reach out to info@gatapack.com for an order update.

What if my order has been marked as delivered, but I haven't received it?

We have found that USPS will sometimes mark a package as delivered prior to dropping it off. Please allow 24 hours from the marked delivery time before reaching out to your local USPS for more information.

Where do you ship from?

Las Vegas, Nevada.

Where do you ship to?

Shipping is available within the US.

How much does shipping cost?

Orders over $50 are eligible for free standard shipping. Standard shipping for orders below $50 starts at $6 and up. Cost will depend on the chosen shipping method at checkout.

When will I receive my GATA order?

Orders are fulfilled within 24-72 hours for shipping. Delivery time will depend on the method you choose at checkout.

How long do GATA orders take to ship?

Orders are fulfilled within 24-72 hours for shipping. Delivery time will depend on the method you choose at check out.

What shipping services does GATA use?

We ship with USPS and UPS.

Can I ship my GATA order to a PO Box?

Yes! Through USPS only.

When will my GATA order be fulfilled?

Orders are fulfilled within 24-72 hours.

What sizes do you offer?

We offer three sizes:

Children's - Interior seal measures 3.5 inches (recommended for children ages 2-8)
Adult Small/Medium- Interior seal measures 4 inches
Adult Large - Interior seal measures 4.55 inches

If you are unsure about sizing, feel free to check out our sizing guide under the GATA Mask product page.

My mask has a smell. Will it dissipate?

Products that are packaged fresh off the assembly line may have an odor. This is a result of either the silicone being molded to shape or the heating procedure to manufacture the melt-blow fabric for the filter. This smell will dissipate naturally. Be sure to leave your mask/filters in a dry, temperature-controlled area to air them out.

Do you have a brick-and-mortar store?

No. We are entirely an e-commerce retailer.

Where are your masks made?

We have partnered with a trusted manufacturer in China. All orders are processed and shipped out of Nevada.

Are your face covering replacement filters certified?

Our filters have been certified by a third-party lab and received a rating of KN95, which is the European and Chinese equivalent to the N95. They filter out 95% of particles down to 0.3 microns.

Can I wash my face covering filter?

We do not recommend washing GATA face covering filters.

How long will my GATA face covering filters last?

Filters are effective for 50 hours of use.

Are GATA face covering straps replaceable?

Yes! Please email info@gatapack.com to order replacement ear straps.

Is it normal to have condensation in my face covering?

Condensation occurs naturally. We recommend keeping a cloth on hand and wiping it out as needed. Cloth masks will absorb that moisture and harbor bacteria, whereas the silicone will not absorb it.

I can blow out a flame with my GATA face covering. Is that an issue?

Our filters are designed for maximum airflow while producing maximum filtration. The candle test varies a lot depending on distance, type of wick, length of the breath, surrounding conditions, etc.

We do not rely on the candle test for our filters. We rely on the lab results that produced 95% filtration of particles down to 0.3 microns.

Can I exchange my face covering for a different size or color?

All face coverings are final sale. We cannot accept any returns or exchanges due to COVID-19.

What is your return policy?

All masks are final sale. We cannot accept any returns or exchanges due to COVID-19.

What should I do if my product is defective?

Please email info@gatapack.com with a photo and description of the defect, and we will be able to assess and resolve the issue.

Will there be more GATA mask colors released?

Yes! Shoot us an email to submit your color suggestions.

Do you have discounts for bulk purchases?

Yes, bulk discounts are available. Please email info@gatapack.com if you are interested in making a bulk purchase for further assistance.

What types of payment do you accept?

All major credit cards are accepted via Shop Pay and Shopify.

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